Service coordination for Support at Home.
Locally in Brisbane, remotely across Australia.
For participants and families
For Support at Home participants, families and authorised representatives across Australia. PADL helps organise approved services, working within your arrangements with your Support at Home package provider.
What we can help with.
Service coordination is the practical work around approved supports: finding suitable providers, organising services, following up quotes and deliveries, and keeping you informed.
- Finding suitable service providers
- Organising approved services
- Checking progress on agreed services
- Following up providers and suppliers
- Tracking quotes and outstanding actions
- Helping organise equipment or service delivery
- Keeping you informed
- Escalating matters that need a provider decision
Working with your Support at Home package provider
PADL helps organise approved services within your allocated Support at Home funding and the budget agreed with your package provider. We follow up providers and suppliers, track quotes and agreed costs, and flag any proposed changes that need approval. Your registered Support at Home package provider remains responsible for care management, budget and funding decisions, approvals and oversight.
PADL is an external service coordination partner, not a registered Support at Home provider or substitute care manager.
Does this sound familiar?
- A cleaner needs rescheduling.
- An equipment quote is outstanding.
- A provider has not returned a call.
- You need help finding a provider for an approved service.
You remain involved in decisions. We follow up the practical details and bring questions back to you or your provider when an approval is needed.
How it starts.
01
Tell us what needs coordinating
An enquiry from you, your family, or your provider is enough to start.
02
We agree on how to proceed
We agree on the services to coordinate, confirm your allocated funding and agreed budget, and identify anything that needs approval from your Support at Home package provider.
03
We keep you posted
We keep you informed about progress, outstanding tasks and any decisions needed.
To start, tell us which services need organising and who your registered provider is. We will discuss what can be agreed before work begins.
Talk to us about coordination.
Tell us which services you would like help organising. We will reply with a clear next step.