Privacy

This notice describes this static PADL Therapy Solutions website. Information handling for clinical services and other engagements is explained separately when those services are arranged.

Using this website

The PADL website has no account registration or clinical intake system. Optional Vercel Web Analytics and Speed Insights measure public page visits and website performance by default, unless you choose Necessary only in Privacy settings. You can turn analytics off or on at any time using Privacy settings in the footer. We respect Do Not Track. Your preference is stored in this browser; this static website uses its own preferences and preserves a saved choice to turn analytics off. We exclude enquiry content, contact details and sensitive URL parameters, and do not use session replay or advertising trackers. Vercel processes technical information to deliver the site and provide these services; necessary hosting request logs are separate from optional browser analytics. See Vercel’s privacy policy. The embedded enquiry form is provided by Microsoft Forms.

When you visit a website, its hosting service receives technical request information, such as your IP address and browser details, needed to deliver the page. This site is hosted by Vercel. Declining Analytics does not prevent the technical processing needed to serve and protect the site.

Microsoft Forms enquiries

Our contact page embeds a Microsoft Forms enquiry form. Loading it connects your browser to Microsoft, which may receive technical information and use cookies or similar technologies under its own privacy statement. You can also open the form directly in a separate tab.

The form asks for your name, email address, service interest, who the enquiry is for, and a brief message. Phone number and suburb/postcode are optional. Responses are stored in PADL’s Microsoft 365 account and used to respond to your enquiry. The form owner receives an email notification for each response. Please do not include medical records, identity documents or bank details. No file uploads are requested.

Service providers and overseas processing

Vercel and Microsoft provide the hosting and enquiry services described above. Their services may process information outside Australia. Their privacy notices explain their international processing arrangements. Please contact us before submitting sensitive information if you have questions about where it will be handled.

Email enquiries

If you email us, your email provider and PADL’s email service process the message. Keep your first enquiry brief. Please do not send clinical records, identity documents, bank details or other sensitive information before we agree on a suitable way to share it.

Access, correction and privacy concerns

You can ask to access or correct personal information held about you, or raise a concern about how it has been handled. We may need to verify your identity before providing access. Please describe the request without sending identity documents in your first email. We will review your concern and explain the next steps. If it remains unresolved, you can contact the Office of the Australian Information Commissioner.

Questions and requests

For privacy questions, access or correction requests, or concerns about information you have shared with PADL, email info@padl.com.au.